From the Agents section, you can manage all team members who handle conversations in Treble. Here you can see each agent’s connection status, average performance, and other key indicators to monitor the operation in real-time. Let’s explore each section in detail.

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Conversation Completion

You can enable the automatic conversation completion option. This setting automatically closes conversations that are assigned or pending assignment. The time is calculated from the customer’s last response. You can specify the time in minutes.

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Next steps