Push Notifications Setup

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Why is it useful?

• Receive immediate alerts for new chats or actions that require your attention.
• Improve your response times without constantly monitoring the platform.

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Prerequisites

• You are not using a private or incognito window
• Notifications are enabled in both the browser and system settings
• Do Not Disturb or Focus mode is disabled
• You have a stable internet connection

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Desktop Setup

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Browser Configuration

• Google Chrome (Mac and Windows)
• Safari (macOS only)

1

Access Site Settings

Click on the site information icon in the address bar (may appear as a lock icon or sliders)

2

Enable notifications

Make sure notifications are turned on by clicking the slider.

3

That's it!

That’s all you need to do in your browser if you use Chrome.

1

Open Safari Settings

Go to Safari > Settings (or Preferences in earlier versions)

2

Access Website Settings

Navigate to the Websites tab

3

Configure Notifications

Select Notifications in the left sidebar

4

Enable Notifications

Make sure sales.treble.ai is set to Allow

5

Enable Permission Requests

If it doesn’t appear in the list, enable the option “Allow websites to ask for permission to send notifications”

6

Grant Permission

When visiting the platform, click Allow when prompted by the browser

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System Configuration

• Windows
• macOS

1

Open System Settings

Go to Settings > System > Notifications

2

Enable System Notifications

Verify that Notifications are enabled globally

3

Configure Browser

Find your browser (e.g., Chrome) and ensure it has permission to send notifications

4

Check Focus Assist

Go to Settings > System > Focus assist and make sure it’s set to Off or Priority only, with your browser included as a priority sender

1

Open System Settings

Go to System Settings > Notifications

2

Find Browser

Look for your browser (e.g., Chrome or Safari) in the apps list. You might also see sales.treble.ai if you use Safari

3

Enable Notifications

Make sure the Allow notifications option is enabled

4

Check Focus Mode

Verify that Focus mode is disabled in Control Center > Focus

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Mobile Setup

• Android (Chrome)
• iOS (Safari or Chrome)

1

Open Settings

Go to Settings > Apps & notifications > Chrome

2

Enable Notifications

Tap Notifications and verify they are enabled

3

Check Do Not Disturb

Make sure Do Not Disturb mode is disabled in device settings

1

Open Settings

Go to Settings > Notifications

2

Configure Browser

Look for the Treble option. If you experience any issues, make sure to also configure the browser notifications (Safari or Chrome).

3

Enable Notifications

Enable the Allow notifications option

4

Check Focus Mode

Go to Settings > Focus and verify that Do Not Disturb or any active mode is disabled

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Troubleshooting

• Try another browser or device to isolate the problem
• Review system and browser settings again
• Make sure your device is not in battery saver mode or focus mode
• Contact the support team for personalized assistance