How to Sort and Filter Conversations

The chat view in treble.ai is designed to help you prioritize what’s important: responding to those who need it most. Whether you’re handling dozens or hundreds of conversations per day, this tool allows you to quickly find the right chats and take action without wasting time.

With options to search, sort, and filter conversations —plus separating active from inactive ones— you can work with focus, keep your inbox clean, and ensure good follow-up.

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Active and Inactive Conversations

At the top of the chat view, you’ll see two tabs:

• Active: conversations that have an active WhatsApp chat window. In this tab, you’ll find all the conversations you’re handling.
• Inactive: conversations that have an expired window and haven’t been finalized. Here you can identify if there are conversations where you need to re-establish contact by sending an HSM.

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🔍 Search Conversations

The search bar allows you to quickly find a specific conversation.

You can type:

• The contact’s name.
• A word or phrase that appears in the messages.

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Sort Conversations

You can sort conversations so that the most relevant ones appear first according to your priorities.

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Sorting Options

Based on:

• Last message: takes into account the last message received or sent.
• Creation date: takes into account when the chat session started.

Order:

• Recent: newest conversations first.
• Old: oldest conversations first.

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💡 Practical Examples

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Filter Conversations

Filters allow you to refine your view to focus on specific types of conversations. You can apply multiple filters at once.

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Available Filters

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Useful Filter and Sort Combinations

Below are recommended configurations for common cases:

You can use filters and sorting together to have a very specific and focused view.

This way you ensure no important conversation slips through, you can work with greater clarity, and reduce your response times.