Skip to main content
Screenshot 2025-06-15 at 1.29.01 PM.png The chat view in treble.ai is designed to help you prioritize what’s important: responding to those who need it most. Whether you’re handling dozens or hundreds of conversations per day, this tool allows you to quickly find the right chats and take action without wasting time. With options to search, sort, and filter conversations —plus separating active from inactive ones— you can work with focus, keep your inbox clean, and ensure good follow-up.

​
Active and Inactive Conversations

At the top of the chat view, you’ll see two tabs: Screenshot 2025-06-15 at 1.45.16 PM.png
  • Active: conversations that have an active WhatsApp chat window. In this tab, you’ll find all the conversations you’re handling.
  • Inactive: conversations that have an expired window and haven’t been finalized. Here you can identify if there are conversations where you need to re-establish contact by sending an HSM.

​
🔍 Search Conversations

The search bar allows you to quickly find a specific conversation. You can type:
  • The contact’s name.
  • A word or phrase that appears in the messages.
Perfect for when you need to find specific information in a conversation without wasting time manually navigating.

​
Sort Conversations

You can sort conversations so that the most relevant ones appear first according to your priorities. Screenshot 2025-06-15 at 1.43.37 PM.png

​
Sorting Options

Based on:
  • Last message: takes into account the last message received or sent.
  • Creation date: takes into account when the chat session started.
Order:
  • Recent: newest conversations first.
  • Old: oldest conversations first.

​
💡 Practical Examples

  • 📥 Recent Messages
  • ⏰ Waiting Customers
  • 🆕 Today's Chats
Goal: View the most recent messages you’ve receivedConfiguration:
  • Based on: Last message
  • Order: Recent first
Perfect for staying up to date with the most active conversations

​
Filter Conversations

Filters allow you to refine your view to focus on specific types of conversations. You can apply multiple filters at once. Screenshot 2025-06-15 at 1.44.37 PM.png

​
Available Filters

  • 🗓️ Date Range
  • 📬 Chat Type
  • 🏷️ Tags
Filter conversations by when they occurred:
  • Today - Only today’s conversations
  • Yesterday - Yesterday’s conversations
  • Last 7 days - Weekly activity
  • Last 2 weeks - Biweekly activity
  • Last month - Monthly activity
  • Last 3 months - Quarterly activity
  • Last year - Annual activity
Date ranges are based on the most recent activity of each conversation

​
Useful Filter and Sort Combinations

Below are recommended configurations for common cases:

View today's unread chats

Filters: Date = Today + Type = UnreadPerfect for starting the day by reviewing new messages.

Respond in order of arrival

Order: Last message + Recent firstAttend to those who wrote most recently first.

Contacts within 24h

Filters: Type = Follow-up + Date = Today or YesterdayTake advantage of the WhatsApp window to reactivate conversations.

Week's pending

Filters: Type = Pending Response + Date = Last 7 daysReview which conversations need your attention this week.

Specific pending campaign

Filters: Type = Pending Response + Tag = CocoFocus on a specific campaign that requires response.

Multiple campaigns

Filters: Tags = Social Media, WebsiteCompare the performance of different campaigns.

Clean inactive conversations

Tab: Inactive + Order: Creation date + Old firstIdentify conversations you can finalize so all history moves to HubSpot.
You can use filters and sorting together to have a very specific and focused view.
💡 Practical Example:“I want to see chats tagged as ‘Audi’ or ‘BMW’, that are pending response, and sort them by who contacted me first.”
  • Tags: Audi + BMW
  • Type: Follow-up
  • Order: Creation date + Old first
This way you ensure no important conversation slips through, you can work with greater clarity, and reduce your response times.