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How to save a different record for each conversation?

  • Add a column called treble_session_id. This allows each conversation to be saved as a separate record.

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How does information reach the sheet?

When a customer responds, the sheet automatically updates the column that matches the variable name.
  • If the question is open, the text written by the user is saved.
  • If the question is closed, the chosen option is saved.
💡 If a column with the same variable name doesn’t exist, it won’t be updated.

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What if the contact is not in the sheet?

If the customer’s number doesn’t exist, it will be added to the first available empty row.
Make sure you always have empty rows at the end of the document.

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Does it work in inbound conversations?

Yes. As long as the sheet has the correct format and permissions, it also works for inbound incoming messages.

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How should I write the country_code?

It is accepted with or without the + sign: Example: +57 or 57

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Why is the value not saved in Sheets?

The most common causes are:
  1. The user exists, but the column doesn’t match.
    Verify that the column name is exactly the same as the variable.
  2. The user doesn’t exist and there’s no space.
    Google Sheets has an initial limit of 1000 rows.
    If you reach the limit, you need to manually add more rows.
⚠️ Important:
The country_code and cellphone columns must always exist.

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Inbound variable

  • Don’t include the sheets_ prefix in the name.
  • It only works for incoming text messages, not for files or media.

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Final tips

  • Use short and clear column names.
  • Keep your sheet organized (no empty rows between contacts).
  • Verify permissions before testing the integration.