> ## Documentation Index
> Fetch the complete documentation index at: https://help.treble.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Metrics

> Get to know Treble's metrics page: how to open it, how to filter the data, and what you'll find in its Outbound, Inbound and Agents tabs.

**Metrics** is the page where you see how your WhatsApp operation in Treble is doing. In one place you find what happened with your outbound campaigns, how the conversations your contacts start end up, and how your team of agents is replying.

## How to open the page

* **From the sidebar**: click **Metrics**. The page opens with all your campaigns.
* **From a campaign**: these shortcuts take you to the page, opened straight on that campaign:
  * The **View metrics**  icon on the campaign in the campaigns list.
  * The **Review results** button that appears after you send a campaign.
  * The metrics icon in the flow editor.

![Opening Metrics from the sidebar, starting on the Campaigns page](https://mintcdn.com/trebleai/zj694lyMYVIkUt6z/images/metrics/metrics-overview-1-navigate.gif?s=ebe2ff76ccd1209fc2ef59a53a9c1475)

## The three tabs

> [card] [Outbound](https://help.treble.ai/en/docs/main-platform/metrics/outbound.md)
>
> Your outbound campaigns: how many messages were delivered, how many contacts replied, and where in the flow they stopped.

> [card] [Inbound](https://help.treble.ai/en/docs/main-platform/metrics/inbound.md)
>
> The conversations your contacts start: where they come from and how they end.

> [card] [Agents](https://help.treble.ai/en/docs/main-platform/metrics/agents.md)
>
> Your team's work: availability, first reply times, transfers and ratings.

When you switch tabs, the date range is kept and the other filters are cleared.

## Filters

### Date range

At the top you pick the period you want to analyze:

* **Last 7 days**
* **Last 30 days** (the range the page opens with)
* **Last 90 days**
* **This month**
* A custom range: pick the start and end day in the calendar and click **Apply**.

Days are read in your time zone. If the range covers too much data, the page will ask you to pick a shorter one.

### Folder and campaigns

In the **Outbound** overview you can narrow what you see:

* **Folder**: shows only the campaigns in one folder.
* **Campaign selection**: tick the box of several campaigns in the list and click **View metrics** to see their numbers together in the graph. To see all of them again, clear the selection and click **Show all campaigns**.

## How to move around the page

* **Breadcrumb**: at the top you see where you are (for example, *Metrics › Campaign › Deployment*). Click any level to go back to it. The back arrow and your browser's **Back** button also take you one level up.
* **Graph cards**: click a card to see, in a side panel, the contacts or conversations it counts.
* **Info icon** : hover over a graph card or a column title to see what each number counts.
* **Full screen**: the button at the top left hides the sidebar and gives the page more room. The graph has its own full screen button, in its bottom right corner.

## Downloads

* **Graph**: open the graph in its full screen and click **Download** to save it as **PNG** or **PDF**.
* **Tables**: **Download CSV** gives you the table's data with the filters you have applied.
  * In **Outbound**, the file downloads right away, with up to 50,000 rows.
  * In **Inbound** and **Agents**, the report is generated in the background and is ready in the download center.

CSV files use UTC time and English column names.

## Key concepts

These terms appear across the page:

| Term | What it means |
| - | - |
| **Campaign** | A conversation flow with all its versions. |
| **Send** | One message sent to one contact. A campaign sent to 1,000 contacts is 1,000 sends. |
| **Deployment** | One launch of a campaign to a list of contacts, from a CSV file or from the platform. Sends that come in through the API or integrations are grouped into one deployment as long as no more than 6 hours pass between them. |
| **Conversation** | A contact's run through a campaign's flow. An inbound conversation also includes the flows the contact was redirected to. |
| **Transfer to agent** | The moment a conversation passes from the flow to a person on your team. |

> [!TIP]
>
> The date range picks **which sends and conversations** are counted: in Outbound, the messages scheduled in the range; in Inbound and Agents, the conversations that started in the range. What happens afterwards (a delivery, a reply, a transfer) is added to that send or conversation, even if it happens outside the range.

## How is it different from Treble's other metrics?

* **[Analytics Center](https://help.treble.ai/en/docs/main-platform/analytics-center.md)**: gives you the raw data tables (sessions and deployments) so you can build your own analysis. Metrics already shows you the calculated results.
* **[sales.treble.ai metrics](https://help.treble.ai/en/docs/agent-platform/admin/metrics.md)**: the agent platform's dashboard. Some metrics, like first reply time and time to close, are calculated differently from the **Agents** tab, so the numbers may not match. We explain it in [Agents](https://help.treble.ai/en/docs/main-platform/metrics/agents.md).

## Next steps

> [card] [Outbound](https://help.treble.ai/en/docs/main-platform/metrics/outbound.md)
>
> Understand your campaigns' journey, from the send to the conversation.

> [card] [Inbound](https://help.treble.ai/en/docs/main-platform/metrics/inbound.md)
>
> Find out where your contacts come from and how their conversations end.

> [card] [Agents](https://help.treble.ai/en/docs/main-platform/metrics/agents.md)
>
> Measure your team's availability and reply times.


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