> ## Documentation Index
> Fetch the complete documentation index at: https://help.treble.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# HubSpot properties in Treble

> Why sometimes you do not see a newly created property and how to refresh the HubSpot property list inside Treble.

# HubSpot properties in Treble

When you configure a block that writes or reads information in HubSpot, Treble shows you the list of properties of your account so you can choose one. This page explains where that list comes from and what to do when the property you are looking for does not appear.

## Treble keeps a copy of your properties

Previously, Treble asked HubSpot for your properties every time you opened a block. That worked, but it generated a huge number of requests to HubSpot, and HubSpot limits how many an account can receive.

Since September 2026, Treble **keeps a copy of your properties** and works on it. This brings two things:

* **Configuration is faster** and does not consume the request limit of your HubSpot account.
* **The changes you make in HubSpot do not show up on their own.** If you create a new property, or add an option to a dropdown, Treble keeps showing the previous copy until you refresh it.

<Info>
  This only affects the **list of properties** you see when configuring. The **values** of your contacts and objects are always read from and written to HubSpot, never from a copy.
</Info>

<div class="hr" />

## Refresh the property list

When you cannot find a property, use the sync button. You will find it in the different places where Treble shows you HubSpot properties:

* In the **CRM Action** block
* In the **CRM Object** block
* In the HubSpot tools of the **AI Agent**
* In the **contact properties** configuration inside Sales
* In the **message template builder**
* In the **routing by property** configuration

When you click it, Treble asks HubSpot again for the complete list and replaces the copy. It takes a few seconds. After that, the new property already appears in the selector.

<Tip>
  If you just created a property in HubSpot and you do not see it in Treble, this is almost always the solution. Refresh and look for it again before reporting it as an error.
</Tip>

<div class="hr" />

## When you need to refresh

Refresh the list after making any of these changes in HubSpot:

| Change in HubSpot                                 | Does it require refreshing? |
| ------------------------------------------------- | --------------------------- |
| Creating a new property                           | Yes                         |
| Adding or removing options from a dropdown        | Yes                         |
| Changing the visible name of a property           | Yes                         |
| Deleting a property                               | Yes                         |
| Changing the **value** of a property in a contact | No                          |
| Creating a new contact, deal or ticket            | No                          |

<div class="hr" />

## Frequently asked questions

<AccordionGroup>
  <Accordion title="I created a property in HubSpot and it does not appear in Treble">
    Use the sync button in the same place where you are looking for the property. Treble will bring the complete list from HubSpot again.
  </Accordion>

  <Accordion title="I added an option to a dropdown and it does not show up in the block">
    It is the same case. Dropdown options are also part of the copy, so they need a refresh.
  </Accordion>

  <Accordion title="Is any data lost when refreshing?">
    No. Refreshing only updates the list of available properties. It does not modify any value in HubSpot nor in your already published conversations.
  </Accordion>

  <Accordion title="Do I have to refresh in each place separately?">
    No. There is a single copy for your whole Treble account. If you refresh from the CRM Action block, the list is also updated in the AI Agent, in Sales and in the templates.
  </Accordion>

  <Accordion title="How often should I refresh?">
    Only when you change the structure of your properties in HubSpot. It is not something you need to do periodically.
  </Accordion>
</AccordionGroup>