> ## Documentation Index
> Fetch the complete documentation index at: https://help.treble.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# HSM Status Updates as Timeline Activities

> HSMs sent to customers with a HubSpot contact now create timeline activities flagging when they are sent, delivered, or fail.

# HSM Status Updates as Timeline Activities

Now, when sending HSMs from anywhere in Treble to customers who have a HubSpot contact, those customers get new timeline activities flagging the status of that HSM.

<img src="https://mintcdn.com/trebleai/wFdjsBm3CMSF9JzK/images/hubspot-hsm-status-1.png?fit=max&auto=format&n=wFdjsBm3CMSF9JzK&q=85&s=8c37003c350a022bb264d3e90c74e70f" alt="HSM status timeline activities on a HubSpot contact" width="1304" height="618" data-path="images/hubspot-hsm-status-1.png" />

## Statuses tracked

| Activity          | What it means                                                       |
| ----------------- | ------------------------------------------------------------------- |
| **HSM sent**      | Treble successfully sent the HSM to Meta.                           |
| **HSM delivered** | Meta has received and delivered the HSM to the customer's WhatsApp. |
| **HSM failed**    | An error from Treble or Meta occurred while sending the HSM.        |

<Info>
  This applies to HSMs sent from any source, campaigns, conversation blocks, or the API, as long as the customer has a matching HubSpot contact.
</Info>

<div class="hr" />

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does this apply to session messages too, or only HSMs?">
    Only HSMs. Session messages are not reflected as timeline activities.
  </Accordion>

  <Accordion title="What happens if the customer doesn't have a HubSpot contact yet?">
    No timeline activity is created. The customer needs a matching HubSpot contact for the activity to be recorded.
  </Accordion>

  <Accordion title="Do I need to configure anything to enable this?">
    No. This works automatically for any account with the HubSpot integration connected.
  </Accordion>
</AccordionGroup>