> ## Documentation Index > Fetch the complete documentation index at: https://help.treble.ai/llms.txt > Use this file to discover all available pages before exploring further. # Chat History in HubSpot as Notes > Conversations with your customers are now recorded as Notes on their HubSpot contact, so the full chat history is visible without leaving HubSpot. # Chat History in HubSpot as Notes Conversations started with your customers can now create a unique Note for them on their HubSpot contact. This gives your sales and support teams the full chat history right inside HubSpot, without switching tools. A Treble conversation shown as a Note on a HubSpot contact ## How it works * When a new conversation starts, whether from a campaign or from the agent, one Note is created for that ongoing conversation. * The Note is updated as the conversation continues, on both the customer's side and the agent's or AI's side. * If the customer already has an open ongoing conversation, a new Note is not created. The existing Note keeps being updated instead. This applies to any conversation that has a matching HubSpot contact, regardless of whether it started from a campaign, an inbound message, or the AI agent.
## Frequently asked questions No. All the messages of the same ongoing conversation are recorded in a single Note, which keeps getting updated as the conversation moves forward. Once the ongoing conversation ends, the next conversation with that customer creates a new Note. No. This works automatically for any account with the HubSpot integration connected.