> ## Documentation Index
> Fetch the complete documentation index at: https://help.treble.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# HubSpot Activities

> All the activities Treble logs in the timeline of your HubSpot contacts and tickets, and the call object it automatically creates when a conversation includes a call.

<Note>
  This feature is enabled by default. It's turned on automatically as soon as you complete the HubSpot integration installation, no additional configuration needed.
</Note>

# HubSpot Activities

When you connect Treble with HubSpot, your WhatsApp conversations generate automatic activities in the timeline of your HubSpot contacts (and tickets). Additionally, Treble creates a **Call** object in HubSpot when the conversation included a call.

<img src="https://mintcdn.com/trebleai/wFdjsBm3CMSF9JzK/images/hubspot-hsm-status-1.png?fit=max&auto=format&n=wFdjsBm3CMSF9JzK&q=85&s=8c37003c350a022bb264d3e90c74e70f" alt="Activities in the timeline of a HubSpot contact" width="1304" height="618" data-path="images/hubspot-hsm-status-1.png" />

## Timeline activities

| Activity                   | Text in HubSpot                                       | Object  | What it means                                                   |
| -------------------------- | ----------------------------------------------------- | ------- | --------------------------------------------------------------- |
| Conversation opened        | Treble.ai WhatsApp Conversation created               | Contact | A new conversation with the customer was created.               |
| Conversation closed        | Treble.ai WhatsApp Conversation finished              | Contact | The conversation with the customer finished.                    |
| Transferred to agents      | Treble.ai WhatsApp Conversation transferred to Agents | Contact | The conversation was transferred to a human agent.              |
| HSM sent                   | WhatsApp template message sent                        | Contact | Treble successfully sent the HSM to Meta.                       |
| HSM delivered              | WhatsApp template message delivered                   | Contact | Meta received and delivered the HSM to the customer's WhatsApp. |
| HSM failed                 | WhatsApp template message failed                      | Contact | An error occurred at Treble or Meta while sending the HSM.      |
| Ticket conversation closed | Treble.ai WhatsApp Conversation finished              | Ticket  | The conversation associated with a HubSpot ticket finished.     |

<Info>
  "Conversation closed" and "Ticket conversation closed" show the same text in HubSpot. The difference is the object they're attached to: one to the Contact and the other to the Ticket.
</Info>

<div class="hr" />

## Call object

In addition to the timeline activities, Treble automatically creates a **Call** object in HubSpot associated with the contact when the conversation included a call.

<div class="hr" />

## FAQ

<AccordionGroup>
  <Accordion title="Does this also apply to session messages, or only to HSMs?">
    The "Conversation opened", "Conversation closed", and "Transferred to agents" activities are logged for any conversation. The "HSM sent/delivered/failed" activities only apply to HSMs; session messages don't generate their own activity.
  </Accordion>

  <Accordion title="What happens if the customer doesn't have a HubSpot contact yet?">
    No timeline activity is created. The customer needs to have an associated HubSpot contact for these activities to be logged.
  </Accordion>

  <Accordion title="Do I need to configure anything to enable this?">
    No. This works automatically for any account with the HubSpot integration connected.
  </Accordion>
</AccordionGroup>