> ## Documentation Index > Fetch the complete documentation index at: https://help.treble.ai/llms.txt > Use this file to discover all available pages before exploring further. # Treble Methods > Assign the conversation to an agent on your team in treble.sales.ai: to the one with the fewest active chats, to a random one, or always to the same specific agent. With the **Treble** destination, the conversation is assigned to an agent on your team in treble.sales.ai. There are three methods available. ## Agent with fewer chats The available agent with the **lowest active load** is assigned. This is the recommended method for balancing your team's work: Treble counts each agent's active chats in real time within the selected team and picks the one with the fewest. Agent with fewer chats method ## Random agent An agent is selected **at random** among the team's available agents. Useful when you want to distribute evenly over time without looking at the load at any given moment. Random agent method ## Specific agent Treble will **always assign to the agent you choose**. Previously, to achieve this you had to create a team with a single member; now you select the agent directly from a list. Specific agent method When you choose this method, the **Agent to assign** selector opens. You can search by name among all the agents in your account. Selecting the agent to assign Once the agent is selected, complete the team and the labels and save. Specific agent configuration If the agent you chose is **inactive or disconnected**, the conversation doesn't wait for them: Treble applies your company's [fallback method](/en/docs/build-with-treble/blocks/transfer-methods/overview#priority-and-fallback-method).
## Configuration fields | Field | Required | What it does | | ----------------------------------- | ----------------------------- | --------------------------------------------------------- | | **Agent to assign** | Yes, only in *Specific agent* | The agent who will always receive the conversation. | | **Fallback method** | — | Read-only. Applied if the method can't assign. | | **Tags (sales.treble.ai teams)** | Yes | The team whose agents the method is applied to. | | **Labels (sales.treble.ai labels)** | No | Labels applied to the conversation when it's transferred. | In **Agent with fewer chats** and **Random agent**, the team selected in **Tags** defines the pool of candidate agents. In **Specific agent** the agent is already defined, and the team is used to classify the conversation.
## Next steps Learn how to create teams and assign them to your agents. Assign to the contact's owner or to a HubSpot team.