> ## Documentation Index
> Fetch the complete documentation index at: https://help.treble.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Push Notifications Setup

> Enable platform push notifications by configuring both your browser and system settings. This guide will help you properly set up notifications on desktop (Mac and Windows) and mobile devices (Android and iOS).

## Why is it useful?

Push notifications allow you to stay informed in real-time about updates in your chats, even when you're not actively using the platform. This facilitates more agile and efficient task management.

* Receive immediate alerts for new chats or actions that require your attention.
* Improve your response times without constantly monitoring the platform.

## Prerequisites

Before you begin, make sure that:

* You are not using a **private or incognito window**
* **Notifications are enabled** in both the browser and system settings
* **Do Not Disturb** or **Focus** mode is **disabled**
* You have a **stable internet connection**

<CardGroup cols={2}>
  <Card title="Desktop Setup" icon="laptop" href="#desktop-setup">
    Configure notifications for Mac and Windows devices
  </Card>

  <Card title="Mobile Setup" icon="mobile" href="#mobile-setup">
    Configure notifications for Android and iOS devices
  </Card>
</CardGroup>

## Desktop Setup

***

### Browser Configuration

<Tabs>
  <Tab title="Google Chrome (Mac and Windows)">
    <Steps>
      <Step title="Access Site Settings">
        Click on the **site information icon** in the address bar (may appear as a lock icon or sliders)
      </Step>

      <Step title="Enable notifications">
        Make sure notifications are turned on by clicking the slider.

        <img src="https://mintcdn.com/trebleai/yKEQXUC5MoNgINEe/images/Screenshot2025-05-26at4.35.52PM.png?fit=max&auto=format&n=yKEQXUC5MoNgINEe&q=85&s=ffcfbd7a398a3761d5d7f4e64bb96bdf" alt="Screenshot2025 05 26at4 35 52PM Pn" width="2938" height="1834" data-path="images/Screenshot2025-05-26at4.35.52PM.png" />
      </Step>

      <Step title="That's it!">
        That's all you need to do in your browser if you use Chrome.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Safari (macOS only)">
    <Steps>
      <Step title="Open Safari Settings">
        Go to **Safari > Settings** (or **Preferences** in earlier versions)
      </Step>

      <Step title="Access Website Settings">
        Navigate to the **Websites** tab
      </Step>

      <Step title="Configure Notifications">
        Select **Notifications** in the left sidebar

        <img src="https://mintcdn.com/trebleai/N7qFKPzh9cWmkY9Y/images/Screenshot2025-05-26at4.41.46PM.png?fit=max&auto=format&n=N7qFKPzh9cWmkY9Y&q=85&s=fca7c75d426d75657faefbbfb63d6cc7" alt="Screenshot2025 05 26at4 41 46PM Pn" width="2940" height="1732" data-path="images/Screenshot2025-05-26at4.41.46PM.png" />
      </Step>

      <Step title="Enable Notifications">
        Make sure sales.treble.ai is set to **Allow**
      </Step>

      <Step title="Enable Permission Requests">
        If it doesn't appear in the list, enable the option **"Allow websites to ask for permission to send notifications"**
      </Step>

      <Step title="Grant Permission">
        When visiting the platform, click **Allow** when prompted by the browser
      </Step>
    </Steps>
  </Tab>
</Tabs>

### System Configuration

<Tabs>
  <Tab title="Windows">
    <Steps>
      <Step title="Open System Settings">
        Go to **Settings > System > Notifications**
      </Step>

      <Step title="Enable System Notifications">
        Verify that **Notifications** are enabled globally
      </Step>

      <Step title="Configure Browser">
        Find your browser (e.g., **Chrome**) and ensure it has permission to send notifications
      </Step>

      <Step title="Check Focus Assist">
        Go to **Settings > System > Focus assist** and make sure it's set to **Off** or **Priority only**, with your browser included as a priority sender
      </Step>
    </Steps>
  </Tab>

  <Tab title="macOS">
    <Steps>
      <Step title="Open System Settings">
        Go to **System Settings > Notifications**
      </Step>

      <Step title="Find Browser">
        Look for your browser (e.g., **Chrome** or **Safari**) in the apps list. You might also see [sales.treble.ai](http://sales.treble.ai) if you use **Safari**

        <img src="https://mintcdn.com/trebleai/N7qFKPzh9cWmkY9Y/images/Screenshot2025-05-26at5.33.00PM.png?fit=max&auto=format&n=N7qFKPzh9cWmkY9Y&q=85&s=306807a3f5ee7803a7205b87c24cbb01" alt="Screenshot2025 05 26at5 33 00PM Pn" width="2892" height="1566" data-path="images/Screenshot2025-05-26at5.33.00PM.png" />
      </Step>

      <Step title="Enable Notifications">
        Make sure the **Allow notifications** option is enabled

        <img src="https://mintcdn.com/trebleai/Lt8navGON0dNSUJI/images/Screenshot2025-05-26at5.33.49PM.png?fit=max&auto=format&n=Lt8navGON0dNSUJI&q=85&s=e13d449c800ead4fea9b069e1cf19856" alt="Screenshot2025 05 26at5 33 49PM Pn" width="2902" height="1568" data-path="images/Screenshot2025-05-26at5.33.49PM.png" />
      </Step>

      <Step title="Check Focus Mode">
        Verify that **Focus** mode is disabled in **Control Center > Focus**
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Mobile Setup

***

<Tabs>
  <Tab title="Android (Chrome)">
    <Steps>
      <Step title="Open Settings">
        Go to **Settings > Apps & notifications > Chrome**
      </Step>

      <Step title="Enable Notifications">
        Tap **Notifications** and verify they are enabled
      </Step>

      <Step title="Check Do Not Disturb" stepNumber={3}>
        Make sure **Do Not Disturb** mode is disabled in device settings
      </Step>
    </Steps>
  </Tab>

  <Tab title="iOS (Safari or Chrome)">
    <Steps>
      <Step title="Open Settings">
        Go to **Settings > Notifications**
      </Step>

      <Step title="Configure Browser">
        Look for the **Treble** option. If you experience any issues, make sure to also configure the browser notifications (**Safari or Chrome**).

        <img src="https://mintcdn.com/trebleai/N7qFKPzh9cWmkY9Y/images/IMG_4940.jpeg?fit=max&auto=format&n=N7qFKPzh9cWmkY9Y&q=85&s=2f34c4cb07dd462809b3efc69cae3c9c" alt="IMG_4940.jpeg" title="IMG_4940.jpeg" className="mx-auto" style={{ width:"51%" }} width="828" height="1792" data-path="images/IMG_4940.jpeg" />
      </Step>

      <Step title="Enable Notifications">
        Enable the **Allow notifications** option
      </Step>

      <Step title="Check Focus Mode" stepNumber={4}>
        Go to **Settings > Focus** and verify that **Do Not Disturb** or any active mode is disabled
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Troubleshooting

If you still don't receive notifications after following all the previous steps:

* Try another browser or device to isolate the problem
* Review system and browser settings again
* Make sure your device is not in battery saver mode or focus mode
* Contact the support team for personalized assistance